Cashy Privacy Policy
Here is how we collect, use and safeguard your personal information when you play with us in Australia.
What this policy covers
This Cashy privacy policy explains what personal information we gather, why we gather it, and how long we keep it. It applies to every visitor and account holder on this site, from the moment an account is opened through every session that follows. We wrote it in plain language because a policy nobody reads protects nobody.
We collect account details such as your name, date of birth, contact information and payment data needed to run your account responsibly. Some of this information is gathered automatically, like device type and browsing behaviour, to keep the platform secure and to improve how pages load on a phone or desktop. We never collect more than is needed to operate your account and meet our obligations.
Identity checks are part of how we keep accounts safe. As part of standard payment and account verification, we may ask for documents to confirm who you are before certain actions, such as larger withdrawals, are completed. This is a routine part of operating an online casino account, not a judgement about any individual player.
How we use your information
We use your personal data to run your account, process deposits and withdrawals, apply any cashback or bonus terms you have opted into, and respond when you contact our support team. Account information also helps us meet identity verification obligations and to offer tools such as deposit limits and self-exclusion when a player wants more control over their play.
See our offersData sharing and storage
We do not sell personal information to third parties. Data may be shared with payment providers to process transactions, including deposits made with Bitcoin or other supported cryptocurrency, and with service providers who help us operate the site securely. Any sharing is limited to what is strictly necessary to deliver the service you have asked for.
Personal data is stored for as long as your account remains active and for a further period afterwards where we are required to retain records. When information is no longer needed for these purposes, it is removed from our active systems. We apply technical and organisational safeguards designed to protect your data against unauthorised access.
Your choices and rights
You can ask what personal information we hold about you, request a correction, or ask us to close your account at any time. Players who want to manage their play can set deposit limits or request self-exclusion through their account settings or by contacting support through live chat. These tools exist because privacy and responsible play sit side by side, not as separate afterthoughts.
If you have questions about how your data is handled, or wish to exercise any of these rights, our support channels are the fastest way to reach us. We aim to respond to privacy requests promptly and to explain clearly what action has been taken once a request is resolved.
Licensing context
Our operations sit under a Curaçao licence, which shapes some of the record-keeping and verification steps described in this policy, including the KYC checks applied to certain account activity.
Cookies and related technologies
Cookies and similar technologies help the site remember your preferences, keep you signed in securely, and understand how pages perform across devices, including on mobile. Full detail on the categories of cookies we use and how to manage them sits on its own dedicated page rather than being repeated here.
We encourage every visitor to review our cookie policy alongside this privacy policy, since the two documents work together to describe the fuller picture of how data moves around the site. Neither document is meant to stand entirely alone.