Player Safety
Responsible Gambling at Cashy
We want play on our site to stay enjoyable, so we give every account practical tools to stay in control.
Our approach to safer play
Responsible gambling at Cashy starts with the idea that entertainment should never tip into something stressful. We built our account system around that belief, giving every player practical ways to set their own pace before a session even begins.
We know that excitement can make it easy to lose track of time or spending. That is why we put control tools directly into the account area rather than hiding them in a help page. A player who wants structure can find it in a few clicks, without needing to contact anyone first.
These tools exist alongside the everyday parts of the site, such as browsing our bonus types or choosing a payment option on our payment methods page. Safer play is not a separate corner of the experience; it sits beside every other feature we offer.
Account Controls
Tools built into your account
We support deposit limits so players can cap how much goes into their account over a period they choose themselves. Alongside that, self-exclusion is available for anyone who needs a longer break from play rather than a short pause.
Both options sit inside the account area, and our team treats requests around them seriously once they are submitted. We would rather a player set a limit early than need to ask for help later.
Checks that keep accounts secure
Part of playing responsibly is knowing an account truly belongs to the person using it. We carry out KYC checks to confirm identity details before certain account actions proceed.
This verification protects players as much as it protects the site itself. It reduces the chance of an account being used by someone other than its owner, which matters most when limits or exclusions are in place.
If a question comes up during this process, our live chat is available so a player is never left guessing about what is needed next. Short, clear conversations tend to resolve most queries quickly.
Recognising when to pause
Gambling should feel like one part of a balanced routine, not something that crowds out everything else. If sessions start running longer than planned, or spending feels harder to predict, that is a reasonable moment to use a deposit limit or step away with self-exclusion for a while.
Setting a limit, step by step
- Sign in to your account and open the account settings area where safer-play tools are listed.
- Choose between a deposit limit or a self-exclusion period, depending on what you need right now.
- Confirm the choice; our team applies it to the account and you can contact live chat with any questions.
Keeping play age-appropriate
Our site is restricted to players aged 18+, and this applies across every part of the experience, from browsing games to making a deposit. Age checks work alongside identity verification to keep the player base within that limit.
We treat this boundary as non-negotiable rather than a formality. A household account, a shared device or a borrowed login are all situations where this rule still applies in full.
Anyone managing an account on a shared device should also be mindful of how easy it is for someone underage to access it. Logging out and keeping login details private are simple habits that support the same goal.
Questions about playing safely
How do I set a deposit limit on my account?
Open your account settings after signing in and look for the deposit limit option, where you can choose an amount and a time period that suits you.
What happens when I choose self-exclusion?
Your account is paused for the period you select, and you will not be able to play during that time. Our live chat team can answer questions about how this works for your account.
Why does Cashy ask for identity documents?
We carry out KYC checks to confirm who holds the account, which helps keep limits and exclusions effective and protects the account from misuse.